Byline Bank: Bilingual Spanish Part-Time Teller (26th Street)

General Duties and Responsibilities: Customer ServiceAdheres to service standards/expectations.Answers branch phone inquiries according to the telephone etiquette standards for the Bank.Maintains a high level of professionalism when answering the telephone always returns customers’ calls on the same day.Provides service to all customers and prospective customers, following the Bank’s service standards and guidelines.Maintains positive interpersonal relationships with customers and employees.

SalesMeets or exceeds monthly sales production goals for products and services as assigned by manager.Demonstrates in-depth product and services knowledge.Identifies cross-selling opportunities by assessing customer needs and explaining product features and benefits and explaining how services meet customers’ needs.

Identifies and refers business regularly.Identifies and regularly refers business to branch management.

Operational ResponsibilitiesOrganizes and balances cash drawer in a timely manner on a daily basis and adheres to the cash limit policy and usage of the 2nd drawer.Adheres to and utilizes the BYB Teller Manual that is available in the branch.Follows proper policy regarding the processing of transactions: deposits, withdrawals, check cashing, savings bonds, tax payments, traveler’s checks, cash advances, etc.Reports to work in accordance with Branch schedule.Maintains customer confidentiality, adheres to Bank Security Act and Privacy Policy.

Safeguards and secures customer information in work area to ensure it is not viewed by others.Maintains and adheres to Branch security procedures, follows open & close procedures, and protects bank assets and documents, etc.Adheres to Paid Time Off policies.Ensures proper work batching, re-verification, encoding, account numbers on checks, large item copies, etc.Performs other duties as assigned (Fiserv, computer duties).

EducationRequiredHigh School or betterEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)