Banking Customer Service Rep

Alluvion is hiring for a few Customer Service Representatives within a banking call center.

This is a contract role that has potential to become permanent.

These positions pay $19.28/hour.

This position will work in our Call Center supporting our Business Capital Operations function.

The successful candidate will be responsible to perform a full range of Customer Service activities including Collections, End of Lease and Premier accounts servicing.

Also responsible for finding solutions and providing outstanding customer experience to our partners/vendors and customers.

Position Summary:
• Communicates with external and internal customers through various channels (phone, email and letters) maintaining a positive, empathetic and professional attitude at all times.

• Demonstrates excellent interpersonal, written, and oral communication skills.

Including the ability to ask probing questions to understand concerns and overcome objections.

• Responds promptly and accurately to customer inquiries and process a variety of customer requests within different levels of complexity.

Including account reconciliation, account updates, document requests, invoices, buyout quotes, web portal troubleshooting, etc.

• Performs day-to-day activities that ensure effective account management and demonstrates ability to successfully collect on delinquent accounts.

• Establishes strong working relationships with Vendors, Sales, Originations, Operations and Finance departments to find best solutions and anticipate customer needs.

• Follows proper Complaint Process when assisting customers with escalated concerns to resolve account or service issues.

Focusing on determining the root cause; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure timely resolution and to provide the best customer experience.

• Follows established policies, procedures and guidelines to protect both our clients and the CIT Bank.

• Meets Quality Assurance Requirements and other key performance metrics.

Education:
• BS/BA degree preferred but not required Experience:
• 1-3 years customer service, customer support or inside sales.

Financial Services/Banking experience preferred Knowledge/Skills and Abilities:
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.

• Ability to quickly learn, multi-task and to meet expectations in a customer-centric and results-driven environment.

• Careful attention to details and excellent time management skills.

• Proficiency in basic computer skills
– Advanced Excel knowledge preferable.

• Intellectually curious about our business, our clients and focused on finding the best solutions.

• Excellent negotiation and analytical skills
– Sales or Customer Service experience preferred
• Ability to work effectively both independently and as a team member.

• Comfortable with handling high call volume and forming strong and lasting relationships with clients over the phone.

• Ability and willingness to work a flexible schedule/overtime, as needed.

• Ability to take constructive feedback and implement training concepts into your ongoing development.

Hours: We are open Monday to Friday from 8:30 to 7:00pm.

Will need candidates that can work within those hours.

For example, shifts could be from 8:30 am to 5:30pm, 9:00 am to 6pm or 10 am to 7pm (8 hours shift) Interviews: The interviews be conducted via Webex virtually EST (hiring managers are in Jacksonville, Florida) Interviews will be 1 hour