AVP Financial Center Manager Lee’s Summit, Woods Chapel Rd

AVP Financial Center Manager Lee’s Summit, Woods Chapel Rd

AVP, Financial Center Manager Location: Lee’s Summit, Wood Chapel Rd.

Job Function: Develops, manages and leads effective consumer sales and service team; coordinates the overall operations of a financial service center.

Successful FCM’s are enthusiastic about delivering excellent customer service, operating a banking center consistent with all policies and procedures to expand and retain client relationships, leads a team to achieve individual, group and regional goals.

Essential Duties and Responsibilities:
Demonstrates commitment, dependability, and respect for other team members with regular and predictable attendance, punctuality, and agreed
– upon schedule of availability.

Projects a professional image in dress, manner, communications and focus.

Recruitment, development and coaching an effective retail banking team that is focused on expanding customer relationships and exceeding customer service expectations.

Responsible for the effective day-to-day operations, and growth of the Financial Service Center; works with the staff to develop and implement individual sales and service goals and objectives.

Monitors staff performance and goals; gives ongoing coaching and feedback (scorecards) and conducts performance evaluations.

Follows a disciplined schedule of sales and service management routines.

(example, sales and service meetings and one-on-one coaching sessions) Documents and administers promotions, transfers, disciplinary actions, salary changes and terminations.

Consider the bullet regarding performance standards.

Manages the relationship with other business partners to maximize mutually beneficial relationships and meet referrals/sales goals.

Actively participates with partners in business development calls.

Implements and maintains prescribed security controls while managing within the framework of the banks, policies and procedures.

Participates and represents CCB Bank in various community and civic activities.

Other tasks as assigned from time to time by supervisor or other member of management
Job Qualifications/ Required Skills and Abilities:
Solid knowledge of banking, bank products as well as compliance and regulatory requirements Experience: 2+ yrs bank management experience required and a proven track record of outbound business development.  Superior written and verbal communication skills High emotional intelligence Exhibit and maintain high degree of professionalism Maintain high degree of confidentiality and integrity Ability to communicate effectively and professionally at all levels of the organization Must possess exceptional management and leadership abilities including planning and goal setting Must have a strong sales and coaching orientation.

Excellent follow through and time management skills Excellent attention to detail Excellent organizational and analytical skills.

Proficient in PC, web and database MUST possess a “can do” customer-service attitude/philosophy
Hours: Financial Center hours are 8:30 am – 5:30pm 9:00 am to 12:00 pm Saturdays.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)